How to Contact Customer Service

0 Customer Service

If you have a prepaid gift card and need assistance or have any questions regarding your account, you can rely on their customer service team for quick and reliable support. Whether you need help with card activation, balance inquiries, or resolving any issues, contacting customer service is the way to go.

To ensure a hassle-free experience, offers several contact methods. Here’s how you can get in touch:

1. Phone: One of the most convenient ways to reach their customer service team is by phone. Simply dial their contact number, 1-888-853-9536, and a representative will assist you with your query. They are available during their operational hours to provide efficient support.

2. Email: The email support address is [email protected].

3. Mail: If you prefer traditional communication, you can write a letter explaining your issue or inquiry and send it to’s mailing address. Be sure to include your contact details so that they can respond to your query effectively.

The address is:

PO Box 551617, Jacksonville, FL 32255-1617



The Headquarters address is:

6410 Southpoint Pkwy Ste 200, Jacksonville

FL 32216-8022


Remember, efficient customer service is essential when it comes to prepaid gift cards. The customer service team at is committed to providing you with the assistance you need. Whatever your concerns may be, rest assured that their dedicated team is there to help you navigate through your prepaid gift card experience seamlessly.

Stay tuned for the next sections where we will explore more about the contact channels provided by and how to handle transaction disputes effectively. Customer Service Contact Channels

If you encounter any issues or have inquiries regarding your account, their customer service team is available to assist you. In addition to phone and mail, also provides an email contact option for customer support, ensuring that you have multiple channels to reach out for assistance.

To contact the customer service team via email, simply send an email to [email protected]. It is essential to include all relevant information in your email, such as your card details, account number, and a clear description of your inquiry or issue. By providing accurate and detailed information, you can ensure a prompt and effective response from the customer service team.

The dedicated customer service team at will review your email and get back to you as soon as possible to address your concern. Whether you need assistance with account management, card activation, balance inquiries, or any other related matters, their knowledgeable and friendly staff will be there to provide the support you need.

Transaction Disputes and Support.

If you come across any unauthorized or fraudulent transactions on your account, it is crucial to take immediate action to dispute these transactions and safeguard your funds. is committed to providing support and assistance throughout the dispute process.

To initiate a transaction dispute, log in to your account and navigate to the “Transaction History” or “Account Activity” section. Locate the specific transaction you wish to dispute and select the appropriate option to report the issue.

Once you have reported the disputed transaction, will carefully investigate the matter to determine its validity. As part of the investigation, it may be necessary to provide additional documentation or evidence to support your claim. It is important to promptly respond to any requests for information from the support team.

To file a dispute claim, visit and fill out the form.

During the dispute process, it is advisable to regularly check your account for any updates or notifications regarding the status of your dispute. The customer support team at is dedicated to keeping you informed and resolving the dispute as quickly as possible.

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